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Frequently Asked Questions

[vc_row full_width=”stretch_row_content” content_placement=”middle” el_class=”about_us” css=”.vc_custom_1520964241223{padding-top: 10% !important;padding-bottom: 10% !important;background-image: url(http://loueys.com/wp-content/uploads/2018/03/wood-wooden-decoration-box-5879.jpg?id=4391) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row full_width=”stretch_row_content_no_spaces” css=”.vc_custom_1520972800484{padding-bottom: 5% !important;}”][vc_column width=”1/4″][vc_column width=”1/2″][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h1|text_align:center|color:%23222222″ google_fonts=”font_family:Karla%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column width=”1/4″][vc_row full_width=”stretch_row_content_no_spaces”][vc_tta_tabs style=”flat” shape=”square” color=”white” alignment=”center” active_section=”1″ no_fill_content_area=”true” css=”.vc_custom_1520890683305{background-color: #fcfbfb !important;}”][vc_tta_section title=”I’m a Customer” tab_id=”1520889875427-798e0320-ed7dec89-24c2″][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1520892694309{padding-top: 10% !important;padding-bottom: 10% !important;}”][vc_toggle title=”Why can’t I sign in to my account?” style=”simple” color=”black” custom_font_container=”tag:p|font_size:16px|text_align:left|color:%23000000|line_height:28px” custom_google_fonts=”font_family:Karla%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1520972573222{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 2% !important;padding-right: 2% !important;padding-bottom: 2% !important;padding-left: 2% !important;background-color: #ffffff !important;border-left-color: #bababa !important;border-left-style: solid !important;border-right-color: #bababa !important;border-right-style: solid !important;border-top-color: #bababa !important;border-top-style: solid !important;border-bottom-color: #bababa !important;border-bottom-style: solid !important;border-radius: 3px !important;}”]It’s possible you’ve created multiple accounts using different email addresses or passwords. Make sure your password is correct or if you forgot it, you can reset your password.[/vc_toggle][vc_toggle title=”Why am I getting an email verification error?” style=”simple” color=”black” custom_font_container=”tag:p|font_size:16px|text_align:left|color:%23000000|line_height:28px” custom_google_fonts=”font_family:Karla%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1520972598928{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 2% !important;padding-right: 2% !important;padding-bottom: 2% !important;padding-left: 2% !important;background-color: #ffffff !important;border-left-color: #bababa !important;border-left-style: solid !important;border-right-color: #bababa !important;border-right-style: solid !important;border-top-color: #bababa !important;border-top-style: solid !important;border-bottom-color: #bababa !important;border-bottom-style: solid !important;border-radius: 3px !important;}”]It’s possible you’ve created multiple accounts using different email addresses or passwords. Make sure your password is correct or if you forgot it, you can reset your password.[/vc_toggle][vc_toggle title=”How can I change a product?” style=”simple” color=”black” custom_font_container=”tag:p|font_size:16px|text_align:left|color:%23000000|line_height:28px” custom_google_fonts=”font_family:Karla%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1520972611164{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 2% !important;padding-right: 2% !important;padding-bottom: 2% !important;padding-left: 2% !important;background-color: #ffffff !important;border-left-color: #bababa !important;border-left-style: solid !important;border-right-color: #bababa !important;border-right-style: solid !important;border-top-color: #bababa !important;border-top-style: solid !important;border-bottom-color: #bababa !important;border-bottom-style: solid !important;border-radius: 3px !important;}”]It’s possible you’ve created multiple accounts using different email addresses or passwords. Make sure your password is correct or if you forgot it, you can reset your password.[/vc_toggle][vc_toggle title=”How can I turn off email notifications?” style=”simple” color=”black” custom_font_container=”tag:p|font_size:16px|text_align:left|color:%23000000|line_height:28px” custom_google_fonts=”font_family:Karla%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1520972640137{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 2% !important;padding-right: 2% !important;padding-bottom: 2% !important;padding-left: 2% !important;background-color: #ffffff !important;border-left-color: #bababa !important;border-left-style: solid !important;border-right-color: #bababa !important;border-right-style: solid !important;border-top-color: #bababa !important;border-top-style: solid !important;border-bottom-color: #bababa !important;border-bottom-style: solid !important;border-radius: 3px !important;}”]It’s possible you’ve created multiple accounts using different email addresses or passwords. Make sure your password is correct or if you forgot it, you can reset your password.[/vc_toggle][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”I’m a Vendor” tab_id=”1520889875399-1a499637-0870ec89-24c2″][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1520892694309{padding-top: 10% !important;padding-bottom: 10% !important;}”][vc_toggle title=”Why can’t I sign in to my account?” style=”simple” color=”black” custom_font_container=”tag:p|font_size:16px|text_align:left|color:%23000000|line_height:28px” custom_google_fonts=”font_family:Karla%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1520972573222{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 2% !important;padding-right: 2% !important;padding-bottom: 2% !important;padding-left: 2% !important;background-color: #ffffff !important;border-left-color: #bababa !important;border-left-style: solid !important;border-right-color: #bababa !important;border-right-style: solid !important;border-top-color: #bababa !important;border-top-style: solid !important;border-bottom-color: #bababa !important;border-bottom-style: solid !important;border-radius: 3px !important;}”]It’s possible you’ve created multiple accounts using different email addresses or passwords. Make sure your password is correct or if you forgot it, you can reset your password.[/vc_toggle][vc_toggle title=”Why am I getting an email verification error?” style=”simple” color=”black” custom_font_container=”tag:p|font_size:16px|text_align:left|color:%23000000|line_height:28px” custom_google_fonts=”font_family:Karla%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1520972598928{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 2% !important;padding-right: 2% !important;padding-bottom: 2% !important;padding-left: 2% !important;background-color: #ffffff !important;border-left-color: #bababa !important;border-left-style: solid !important;border-right-color: #bababa !important;border-right-style: solid !important;border-top-color: #bababa !important;border-top-style: solid !important;border-bottom-color: #bababa !important;border-bottom-style: solid !important;border-radius: 3px !important;}”]It’s possible you’ve created multiple accounts using different email addresses or passwords. Make sure your password is correct or if you forgot it, you can reset your password.[/vc_toggle][vc_toggle title=”How can I change a product?” style=”simple” color=”black” custom_font_container=”tag:p|font_size:16px|text_align:left|color:%23000000|line_height:28px” custom_google_fonts=”font_family:Karla%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1520972611164{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 2% !important;padding-right: 2% !important;padding-bottom: 2% !important;padding-left: 2% !important;background-color: #ffffff !important;border-left-color: #bababa !important;border-left-style: solid !important;border-right-color: #bababa !important;border-right-style: solid !important;border-top-color: #bababa !important;border-top-style: solid !important;border-bottom-color: #bababa !important;border-bottom-style: solid !important;border-radius: 3px !important;}”]It’s possible you’ve created multiple accounts using different email addresses or passwords. Make sure your password is correct or if you forgot it, you can reset your password.[/vc_toggle][vc_toggle title=”How can I turn off email notifications?” style=”simple” color=”black” custom_font_container=”tag:p|font_size:16px|text_align:left|color:%23000000|line_height:28px” custom_google_fonts=”font_family:Karla%3Aregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1520972640137{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 2% !important;padding-right: 2% !important;padding-bottom: 2% !important;padding-left: 2% !important;background-color: #ffffff !important;border-left-color: #bababa !important;border-left-style: solid !important;border-right-color: #bababa !important;border-right-style: solid !important;border-top-color: #bababa !important;border-top-style: solid !important;border-bottom-color: #bababa !important;border-bottom-style: solid !important;border-radius: 3px !important;}”]It’s possible you’ve created multiple accounts using different email addresses or passwords. Make sure your password is correct or if you forgot it, you can reset your password.[/vc_toggle][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_tabs]